returns

Returns

Would you like to return an item?
You ordered from us but you don't like the product? No problem!

We make returns easier
We have stopped using paper return receipts. You can easily request a return via our support team at info@vequor.com .

Please send returns only to this address:

Artic Print UG, Neufnachtalstr. 26a, 86865 Markt Wald

 

 

Our return policy
You can return unworn items to us within 14 days. As soon as we receive your return, you will receive an email confirming receipt of the return. After checking the return, the corresponding amount will be refunded. Processing and refunding can take up to 14 days. See our cancellation policy for more information.

What you cannot return
Please ensure that all returned items are in their original condition and are sent back to us in the original packaging, including the label. Of course, it is okay to try an item on just like you would in a store, but please do not wear any items you wish to return.

Items that have been visibly worn or washed are not eligible for a refund or exchange.

Returns from abroad
You can also register returns from abroad in our returns portal. We do not provide you with a label for returns from abroad. Please note that you will be responsible for the direct costs of returning the goods from abroad.

Do you still have questions?
Send us an email: info@vequor.com

Thank you